Shipping Policy

Where we deliver Across Seven currently delivers to addresses within the United Kingdom only.

Delivery times Every Across Seven gift box is handcrafted in India and delivered to your door within 5-7 working days of your order being placed. Working days are Monday to Friday, excluding UK public holidays.

During festival peak periods (Raksha Bandhan, Janmashtami, Diwali), demand is high and delivery services can be busier than usual. We strongly recommend ordering early to guarantee arrival before your celebration.

Order processing Orders are processed within 1–2 working days of being placed. You will receive an order confirmation email immediately after purchase, and a dispatch email with tracking information as soon as your box is on its way.

Shipping costs Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

Tracking your order Once dispatched, you can track your order using the tracking link in your dispatch email. If your tracking hasn't updated for several days or your order hasn't arrived within the expected window, contact us at aashna.jain@acrossseven.com with your order number and we'll investigate right away.

Missed deliveries and incorrect addresses Please double-check your delivery address at checkout. Across Seven cannot be held responsible for orders delivered to an incorrectly entered address. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery; additional shipping charges may apply.

Damaged in transit We pack every box with great care. If your order arrives damaged, please email aashna.jain@acrossseven.com within 48 hours of delivery with your order number and a photograph of the damage, and we will arrange a replacement or full refund. You will not need to return the damaged item.

Questions For anything shipping-related, email us at aashna.jain@acrossseven.com — we're a small team and we reply personally.